Top Five Avidity Science Service Features

Top Five Avidity Science Service Features

Our Avidity Science Service Team work across the business, supporting our life science, healthcare and biomedical customers. They provide preventative maintenance, repair and installation services throughout the UK, and across Europe. Here’s the top five service features.

98% First Time Fix Rate In The UK
Promptly repairing equipment is crucial for our customers. We measure our fix rate on all repair visits to make sure we are getting it right first time. Utilising Microsoft Teams allows our engineers to easily access technical information and converse with colleagues for support if required. Engineers carry a good stock of parts in their cars to cover all standard repairs.

Can Do Attitude
You tell us our engineers and Customer Support Team are friendly, helpful and go the extra mile to get our customers up and running. We pride ourselves on our great team and the technical knowledge they have.

Full UK Engineer Coverage
We have 25 engineers located across the UK to make sure your nearest engineer does not have a long drive to get to you.

Dedicated UK Customer Support
Based at Avidity Science in Long Crendon near Thame, Oxfordshire, our dedicated Customer Support team are available by email or phone for all your needs. Working together they have a great knowledge of our customers and their requirements for support, and they keep our engineers on the move.

Extensive UK Parts Stock
Need a consumable or spare part? We hold a large range of consumables and parts at our site in Long Crendon, near Thame, Oxfordshire, dispatched daily to our engineers or direct to customer sites to arrive next business day.