Service & Installation Engineer

Overview:
- Operating remotely but covering Northern England & Scotland.
- Reporting to: Service & Support Manager.
- Full-time position.

Key Duties:
- Learn the full product range and understand their service, installation, commissioning requirements in compliance with British Standards, including legal/digital paperwork.
- Travel as required (within the region) to represent the company, meet customers on-site in a professional manner.
- Deliver, install, commission, service, and maintain laboratory equipment and clean-area facilities at customer sites.
- Provide customer support and training during delivery, commissioning, installation stages.
- Handle customer enquiries or complaints in the field, and report on customer satisfaction.
- Keep up-to-date with product & application training, internally and externally.
- Adhere to health & safety policies; take on other ad hoc tasks as needed.

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