Laboratory Services

Expert services and support that maximize instrument performance, uptime and productivity.

Agilent CrossLab services help laboratories operate at peak performance by combining instrument support, consulting, training, compliance expertise and operational insights. Supporting both Agilent and selected third-party instruments, CrossLab helps maximize uptime, improve productivity and deliver measurable laboratory outcomes.

Today's laboratories face increasing pressure from evolving technologies, regulatory requirements and operational demands. CrossLab connects laboratories to a global network of experts, delivering services that support the laboratory lifecycle, from installation and qualification through maintenance, relocation and optimization.

CrossLab services include preventive maintenance, instrument repair, compliance qualification, software maintenance, consulting, education and multi-vendor support. Factory-trained engineers help keep systems operating reliably, while flexible service plans support laboratories of all sizes.

Beyond instrument support, CrossLab helps laboratories improve efficiency through compliance consulting, workflow optimization, application support and laboratory business intelligence solutions. Asset management, inventory management and laboratory analytics provide actionable insights that help organizations improve utilization, reduce costs and enhance productivity.

Education and training services help users maximize the value of instruments and workflows through classroom, onsite and virtual learning opportunities. Method and application consulting services support laboratories from sample preparation through reporting, helping accelerate implementation and improve consistency.

CrossLab also provides software support, parts, relocation services and certified pre-owned instruments. By combining technical expertise and operational insight, CrossLab helps laboratories improve reliability, efficiency and scientific outcomes.