Manage sales and service order process end-to-end from receipt of order to order placement with LAUDA Germany, to include:
Order acknowledgements to the end user and update of delivery information. This will initially be managed via the Salesorder software system and email but will transition to a new ERP system called ‘Microsoft Business Central’ with a more automated approach.
Actively learn and engage with the new ‘Microsoft Business Central’ system and become a key user of the system for the purposes of processing device sales and parts orders.
Work closely with the sales and service teams to maintain effective communications regarding order and delivery status.
Manage communications with transportation logistics to ensure clear visibility on delivery schedule for devices and parts.
Contribute effectively towards new ideas to further improve the end-to-end process, helping with efficiency gains.
Engage in local marketing activities with the input and assistance of LAUDA Germany marketing team, activities to include:
Executing email campaigns for new products, new applications and new capabilities to accelerate lead generation.
Work in collaboration with LAUDA Germany marketing team to understand and engage in the latest marketing materials.
Update UK sales and service teams on latest marketing offerings and activities.
Attend company meetings as required on a regular basis to ensure inclusion within team discussions and decisions, participating actively and contributing new ideas for the purpose of continual improvement, as we are an ISO9001 certified company.
Attendance to internal trainings related to health & safety, quality, sales, marketing, and emerging LAUDA products and services.
Perform other general administration duties as required, associated with a relatively small multi-tasking team.